COLLECTION OF PERSONAL INFORMATION
There are a number of ways in which we collect your personal information,
the main ways we collect information about you are things you tell us about
yourself and from things we ask other people or organisations to share with
us. Things you tell us could include conversations we have on the
telephone, or what you've written on a quotation enquiry or proposal form,
or information received by email or post. We may also collect information
about you directly from an individual who has a policy with us under which
you are insured, for example you are a named driver under your partner's
motor insurance policy.
Where Stuart Collins and Co is the data controller of your personal information we may collect various data from you. The information we may collect in the processing of cover will include contact details such as name, postal and email address, telephone number. Details of other persons included on the policy where they are named on your policy and your relationship to them. Further information required will include date of birth, driving licence details, driving history including conviction and claim details.
The legal grounding for processing of your information is to provide your insurance policy and we have a legitimate business need to use your personal information to provide you with a quotation, setting up cover and administering your policy.
Who may we disclose your personal information to?
In order to provide your cover we may disclose your personal information to insurers, legal expenses or breakdown and accident assistance providers. Other third parties may include the Police, Financial Ombudsman Service and other regulatory bodies.
Where you have named an alternative contact (such as relative) to speak with us on your behalf. Once you have told us of your alternative contact, this person will be able to discuss aspects of your policy with us and make changes on your behalf.
The information you provide is used solely for the purpose of providing a policy and is never used for marketing purposes.
We will keep your personal information for as long as reasonably necessary
and in order to comply with our legal and regulatory obligations. How long
we keep personal information is determined by our regulatory obligations.
We typically keep quote information for 3 years and policy records for up
to 10 years from the end of our relationship with you. Long term insurance
products such as liability insurance is kept for an extended period.
YOUR RIGHTS REGARDING USE OF YOUR PERSONAL INFORMATION
The right to access your personal information
You are entitled to a copy of the personal information we hold about you.
There will not normally be a charge for dealing with these requests. Your
personal information will be provided to you in writing, unless otherwise
requested, or where you have made the request by electronic means, in which
case the information will be provided electronically.
The right to rectification
We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact use and ask us to update or amend it.
The right to erasure
In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose. However, this will need to be balanced against other factors as there may be some legal and regulatory obligations which mean we cannot comply with your request.
Right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information. You should be aware we never use your information for marketing purposes.
Right to data portability
In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another party of your choice. Once transferred, the other party will be responsible for looking after your personal information.
The right to lodge a complaint
You have a right to complain to the ICO at any time if you object to the way in which we use your personal information. More information can be found on the Information Commissioner's Office website, www.ico.org.uk.
We use various organisational and technical security measures designed to protect your personal information from unauthorised use or disclosure.