Terms of Business and Initial Disclosure

Our Services

We are Independent Intermediaries who act on your behalf in arranging Insurance. We are authorised and regulated by the Financial Conduct Authority (FCA) under reference number 305940. It requires us to give you the following information. Please use this to decide if our services are suitable to your needs. Our status may be checked with the FCA on their website, www.fca.org.uk, or by telephone on 0800 1116768.

We represent a number of Insurers transacting general insurance, but specialise in arranging Motor Insurance policies with extended foreign use, which is through a single Insurer.

You will not have to pay a fee for our services other than those outlined in our Terms of Business and quotation summary. Other taxes and costs or both may exist in relation to the products and services offered by us which are not paid through, nor imposed by us.

Our renumeration is by way of a commission (a percentage of the premium) paid to us by the Insurer.

We do not provide advice or give any recommendations, we will provide you with the policy information to allow you to make an informed decision as to whether the policy offered meets your demands and needs.

In arranging your insurance, we will act as an intermediary and, normally, as agent of the Insurer and where this is not the case we will inform you.

We select policies from various insurers. If we propose the use of another intermediary to assist in the placement of your business, we will confirm this to you in good time before any arrangements are finalised. If we use the services of another intermediary to place your insurance, we will advise you of the name of the intermediary we used and the name of the Insurer.

Requests for cover or changes to your insurance are not effective until they are confirmed by us.

Premium Money

All premium moneys are held by us as agents of an Insurer.

Payment is by Debit or Credit Card

Payment is by Debit or Credit Card.

Claims

We do not act as claims adjusters but will assist our clients with the Insurers claims procedure. We do not recover uninsured losses but providing you have effected an Uninsured Loss Recovery policy through this office we will assist you with their claims procedure. The Terms and Benefits will be outlined in the Uninsured Loss Recovery policy prospectus.

Disclosure of Information by client

It is necessary for you to exercise reasonable care at inception, also throughout the life of the policy and at renewal, to provide honest and accurate information so not to cause misrepresentation. If you do not answer questions correctly your policy may be cancelled or a claim rejected or not fully paid. Please DO consult us if you have any doubts.

Demands and Needs

When choosing your motor insurance, you provided us with the details shown on your Proposal Form. Please check this, together with the other documentation provided, to ensure the information we collected is accurate and that the cover we have provided meets your needs.

A Motor Insurance policy meets the demands and needs of a driver who needs to insure their vehicle to meet the requirements of the Road Traffic Act. It covers against costs that arise as a result of the driver causing death or injuries to other people and damage to their property.

If Third Party Fire and Theft cover is selected, cover extends to include loss or damage to the insured vehicle caused by fire, theft or attempted theft.

If Comprehensive cover is selected, cover further extends to cover accidental damage and malicious damage to the insured vehicle.

Complaints

If you feel you have cause for complaint about our service, in the first instance please contact Mr David Barrett at this office who will be pleased to assist you, alternatively contact the member of staff you were dealing with either verbally or in writing. They will take details of your concerns and we will then acknowledge in writing, advising you of who is dealing with the matter. A copy of our complaints handling procedures is available on request.

Should you not be satisfied with our final response, you may refer your case to the Financial Ombudsman Service, who are an independent body that arbitrates on complaints relating to general insurance. The Financial Ombudsman Service may be contacted on 0800 0234567. They may also be contacted via their website, www.financial-ombudsman.org.uk .

Data Protection Notice

Our Privacy Policy tells you what data we collect, why we collect it and what we do with it. This wording is available by clicking on Privacy Policy at www.stuartcollins.com. If you do not have access to the internet please contact us and we will send you a printed copy.

Charges

We make charges as follows, £65.00 is payable in respect of administration of new business in arranging and issuing a policy, also the renewal. Any work carried out to the policy mid term will incur a fee of £25.00.

Cancellation

You have the right to cancel your policy during a period of 14 days after the later of either the day of purchase of the contract or the day on which you receive your policy documentation. If you wish to do so and the insurance cover has not yet commenced, you will be entitled to a full refund of the premium paid. Alternatively, if you wish to do so and the insurance cover has already commenced you will be entitled to a refund of the premium paid subject to a deduction for the time for which you have been covered. This will be calculated on a pro-rata basis for the period in which you received cover and will include an additional charge to cover the administrative cost of providing the policy. The administration charge and Legal Expenses premiums are non refundable. On cancellation of a breakdown policy no deduction will be made from the premium until the policy has been live for 14 days. On cancellation of a motor policy we will DEDUCT from any return premium due the sum of £35 (return premiums are not allowed by an insurer once the policy has been the subject of a claim). On cancellation of a breakdown policy, we will deduct from any return premium due, the sum of £10.